FREQUENTLY ASKED QUESTIONS
How long does delivery take?
Our published delivery times are 3–7 working days within Italy and 5–14 working days internationally. Working days exclude weekends and public holidays. See Shipping Info.
How much is shipping?
Your delivery charge is shown at checkout before payment. Check the final order total before you continue.
How do I track my order?
Sign in to My Account to view your order status. You can also visit Track Order.
How do returns work?
Read our current Returns & Exchanges policy and contact support to arrange your return. SAYAND pays for return shipping; the returns page has the current instructions and return address.
Which size should I choose?
Check the sizes and measurements on the product page. If you need help before ordering, email support@thesayand.com with the product name and your sizing question.
How do I pay?
Continue from your bag to checkout to see the available payment options. Stripe handles the payment step. The options displayed can depend on your device and location.
Where do I use a promo code?
Enter your code at checkout and review the discount and final total before payment. Eligibility depends on the particular offer; a discount on products does not necessarily cover shipping.
Will I pay customs charges?
Customs charges can depend on your destination. Contact support@thesayand.com before ordering if you need clarification for your country.
How can I contact SAYAND?
Email support@thesayand.com. For an existing order, include the order number so we can help.